Your order will be despatched by your chosen method following the return of prints (if needed), or you uploading images to use. Each item takes a number of days to make and these are shown on the relevant product page, Days are working days and exclude weekends and bank holidays. You will receive an email when you place your order and another one when your parcel has been dispatched to give you tracking details where appropriate. If you do not receive an email, please check your junk mail folder. If you still have not received it, please check the email address you have given us as it may contain an error.